The above quote comes from a “try-out” video for a TEDx Talk by Pedro Noguera from New York University (I’ve previously shared many of his speeches and articles). There are thirty-one of these “try-out” videos you can see and vote on.
I’ve embedded the video below. I think it’s a good one, though I think there are better stories than the one he uses to demonstrate how a teacher can use effective classroom management. I think the action by the teacher he highlights could have just as easily ended up escalating the conflict instead of de-escalating it.
Thanks to Daniel Willingham for the tip on the videos.