How to Make Sure You’re Heard in a Difficult Conversation is a short article in the Harvard Business Review, and it’s a must-read for any teacher who sometimes has difficult conversations with students or colleagues.
And who doesn’t?
Here’s how it begins:
A difficult conversation has to be a two-way street. You’re unlikely to come to a resolution if you don’t hear the other person out. But equally important when addressing a conflict is getting your message across. So after you’ve thoroughly listened to your counterpart, increase the likelihood that they will see things your way by doing the following.
I’m adding it to The Best Posts On Classroom Management.